Manuals · apps
The dongle is a window, not the inverter.
If the fridge is running and the app is blank, you have a Wi-Fi problem. If the fridge is dead, look at LEDs and silk-screen first: faults. This is not SkyElectric’s paid NOC. We will not sell “AI monitoring” as a substitute for a clamp meter.
Which app matches which box
| Box / pack | Homeowner app | Installer / OEM | Notes |
|---|---|---|---|
| Inverex Nitrox / many Chinese hybrids | SmartESS or Solarman Smart | Solarman Business | Dongle SN on the stick. 2.4 GHz only. |
| Growatt MIN / SPH / SPF | ShinePhone / Solarman | Growatt OSS | MIN dies in shed — the app will show zero. That is correct. |
| Huawei SUN2000 / LUNA | FusionSolar | FusionSolar installer | Plant must be transferred to the owner. |
| Knox Krypton / Powerwall | Knox / vendor dongle app | Dealer portal | 5-year local paper — keep serials in the plant. |
| Solis S6 | SolisCloud | Solis installer | Modbus/HA people still use the cloud for firmware. |
| GoodWe ES/EM | SEMSportal | SEMS | SEMS ≠ Solarman. Different stick. |
| Sungrow | iSolarCloud | iSolarCloud | C&I default. |
| Fronius Primo / GEN24 | Solar.web | Solar.web Pro | Not Fronus. |
| Deye SUN-6K | Solarman / Deye Cloud | Dealer | Firmware only from stocking dealer. |
| Pylontech pack | PylonView, or inverter app via CAN | pylontech.us compatibility PDF | If CAN is up, SOC in the hybrid app is enough. |
| Dyness / Knox LFP | Usually the inverter app | Brand portal if offered | Closed-loop: trust inverter SOC once first 100% is done. |
Pairing (typical Solarman / SmartESS dongle)
- Dongle fully seated in the inverter COM port. Wait for the LED to breathe — not a solid angry red.
- Phone on the dongle’s own Wi-Fi (often named after the logger SN). 2.4 GHz. 5 GHz guest networks fail silently.
- App → add plant → logger SN from the sticker (not the inverter SN unless the sheet says so).
- Hand the logger to home Wi-Fi. SSID/password without emoji, without a captive portal.
- Installer account vs owner account: you should own the plant. If the shop refuses to transfer, you do not have monitoring — they do.
FusionSolar / Solar.web / SEMS / iSolarCloud / SolisCloud follow the same politics with different buttons. The carton QR is the real pairing guide.
What the graph means (after net-billing)
PV production — should track the sun, dip in cloud, clip if the array is larger than the inverter. Noon in June with 10×645 W on a 6 kW hybrid will clip. That is design, not a fault.
Load — house consumption the meter/CT can see. If this looks tiny while the AC is on, the CT is on the wrong cable.
Battery SOC — 100% after the first PV day is the calibration you wanted. Sitting at 0% every evening: undersized bank, geyser on LOAD, or CAN not talking (SOC is then a fiction).
Grid import / export — export kWh are cheap (~Rs 11 working). Watch self-use, not “units sold.” A pretty export spike at noon and a fat import at 8 p.m. is a house that sized for selling, not living.
Offline
App down ≠ system down. Look at inverter LEDs. Wi-Fi passwords change, routers die, dongles cook in the sun on the south wall. Move the stick or add a cheap 2.4 GHz repeater. Do not factory-reset the hybrid to “fix Wi-Fi” — you will wipe LCD battery type and spend a shed in the dark.
Firmware
Only from a stocking dealer. Random APKs and “new CAN table” files from Facebook brick pairing and void paper. If a Deye / Growatt / Nitrox needs a firmware for a new LFP protocol, the dealer does it with the plant still owned by you.
Hybrid · On-grid · Faults · Brand OEM hubs